systems and applications Ability to produce high quality outcomes in a highly productive environment. Ability in using email and Web-enabled applications RESPONSIBILITIES Answers questions to providers related to systems and applications Ability to produce high quality outcomes in a highly productive environment. Ability in using email and Web-enabled applications RESPONSIBILITIES Answers questions to providers related to
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of
JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with Must have Insurance Experience Competencies RESPONSIBILITIES • Mentoring the team over various processing timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for supervisory support,
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching
facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
JOB DESCRIPTION BBBEE Compliance Responsible for taking the Lead in supporting BBBEE Transformation with grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action meetings QUALIFICATIONS High school graduate RESPONSIBILITIES BBBEE Ensuring Legislative and internal compliance changes and updates Assist with compilation of responses to draft legislations relating to transformation reporting and monitoring tool Support project management of transformation initiatives/projects Preferential
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn d
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of