Service Agent Jobs in South Africa
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Us Customer Service Pipeline
Exl
Cape Town Region
DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education preferred preferred Excellent telephone etiquette and service delivery skills Strong communication skills and effective items in a timely manner. Deliver highly positive service experiences consistent with our key performance
share this job on whatsappExecutives - Us Customer Service NEW
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi
It Service Delivery Manager Cape Town
ExlCape Town Region
client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats)
Senior Executive - Real Time Analyst NEW
ExlCape Town Region
DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
Senior Executive Analyst Cape Town NEW
ExlCape Town Region
DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
Assistant Manager Cape Town
ExlCape Town Region
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Assistant Manager
ExlCape Town Region
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Assistant Manager
ExlCape Town Region
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related for attention to detail Adaptability Customer Service and strong display of Empathy Training and Development Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related
Assistant Manager Cape Town
ExlCape Town Region
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related for attention to detail Adaptability Customer Service and strong display of Empathy Training and Development Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related
Senior Assistant Vice President
ExlCape Town Region
Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management attrition management, Vendor development including IFM Services etc., Physical Security such as - Guards, Electronic Electronic access, CCTV etc., Engineering Services such as - building & equipment maintenance to achieve QUALIFICATIONS Graduate with industry specific knowledge / service industry background with working knowledge of functional Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management
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