manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Ability Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Ability Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed. JOB DESCRIPTION Responsible intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed.
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed. JOB DESCRIPTION Responsible intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed.
incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations
incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences and customer experience program. Perform other duties as needed. ABOUT US EXL is the indispensable partner listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences and customer experience program. Perform other duties as needed. ABOUT US EXL is the indispensable partner listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent