contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert
guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
QUALIFICATIONS Experience • Matric • Minimum 8 years' work experience; preferably from BPO background • Should have managed Teams for at least 3 years QUALIFICATIONS Experience • Matric • Minimum 8 years' work experience; preferably from BPO background • Should have managed Teams for at
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
JOB DESCRIPTION Basic Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all software contracts / policies / licensing for major OEMS, like- Micr
JOB DESCRIPTION Basic Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all software contracts / policies / licensing for major OEMS, like- Micr