Refresher trainings for all processes. To ensure trainers achieve > 85% of the defined KRA's Assist in addressing trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate reports/Atlas/ERP Assist Manager in the development of the monthly/annual training plan based on the training needs approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
Refresher trainings for all processes. To ensure trainers achieve > 85% of the defined KRA's Assist in addressing trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate reports/Atlas/ERP Assist Manager in the development of the monthly/annual training plan based on the training needs approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
Functions Help the Training Manager oversee or coordinate the different training requirements for the skill sets Develop training materials, activities, and assessments. Facilitate training classes as needed the Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program interviews and strengthen bench resources through the Training Apprenticeship Program Protects the confidentiality contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal
improvement • People management skills • Ability to coordinate and liaison with clients, various support functions/departments guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time improvement • People management skills • Ability to coordinate and liaison with clients, various support functions/departments guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
QUALIFICATIONS Experience • Matric • Minimum 8 years' work experience; preferably from BPO background • Should have managed Teams for at least 3 years QUALIFICATIONS Experience • Matric • Minimum 8 years' work experience; preferably from BPO background • Should have managed Teams for at
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed