Call Centre Customer Service Team Leaders Jobs in Western Cape
Us Customer Service Pipeline
Exl
Cape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline deliver exceptional service experiences while contributing to a collaborative team environment. If you're Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
share this job on whatsappWorkplace Services (sysmon)
ExlCape Town Region
Infrastructure Analyst Work within international teams Team player skills Ability to present ideas in business-friendly MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
Executive Cape Town NEW
ExlCape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction
Assistant Manager Cape Town
ExlCape Town Region
Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and efficiency Providing motivation, coaching and feedback to team members to enable them to improve their performance process and system to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong years of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and and queries, customer escalations etc. with excellent verbal communication skills - Required ABOUT US EXL
Assistant Manager
ExlCape Town Region
Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and efficiency Providing motivation, coaching and feedback to team members to enable them to improve their performance process and system to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong years of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and and queries, customer escalations etc. with excellent verbal communication skills - Required ABOUT US EXL
Cape Town
ExlCape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline deliver exceptional service experiences while contributing to a collaborative team environment. If you're Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
Assistant Manager NEW
ExlCape Town Region
data • Drill down causes of low performance of teams • Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team • Interact and report performance to external stakeholders Internal Interactions • Coordinate with process leaders and discuss performance measures • Monitor behavior Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal
Assistant Manager Cape Town NEW
ExlCape Town Region
data • Drill down causes of low performance of teams • Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team • Interact and report performance to external stakeholders Internal Interactions • Coordinate with process leaders and discuss performance measures • Monitor behavior Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal
Lead Assistant Manager NEW
ExlCape Town Region
interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team Interact and report performance to external stakeholders Internal Interactions Coordinate with process leaders and discuss performance measures Monitor behavior Productivity Measures Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent situations Prioritizing stake holders needs Strong customer service focus Soft Skills (Minimum) Good verbal and
Assistant Manager Cape Town NEW
ExlCape Town Region
interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team Interact and report performance to external stakeholders Internal Interactions Coordinate with process leaders and discuss performance measures Monitor behavior Productivity Measures Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent situations Prioritizing stake holders needs Strong customer service focus Soft Skills (Minimum) Good verbal and
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