Call Centre Quality Coach Jobs in Western Cape
Assistant Manager Cape Town
Exl
Cape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to
share this job on whatsappAssistant Manager
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to
Assistant Manager
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings
Assistant Manager Cape Town
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings
Assistant Manager
ExlCape Town Region
its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance of up skilling them on process-related updates, coaching, mentoring & providing assistance and support Way Code in day to day interactions Effective coaching and good communication skills Help staff maintain its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required
Assistant Manager Cape Town
ExlCape Town Region
its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance of up skilling them on process-related updates, coaching, mentoring & providing assistance and support Way Code in day to day interactions Effective coaching and good communication skills Help staff maintain its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required
Executive Cape Town
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
Executives - Us Customer Service
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
Cape Town
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Us Customer Service Pipeline
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Share on Facebook
Share on Twitter
Share on Linkedin