staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin business Supports management with all necessary reports and planning models to facilitate the process of staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin
staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin business Supports management with all necessary reports and planning models to facilitate the process of staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin
off to ensure efficient and effective staffing • Reports, communicate, tracks and logs all downtime/system and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data off to ensure efficient and effective staffing • Reports, communicate, tracks and logs all downtime/system and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data
off to ensure efficient and effective staffing • Reports, communicate, tracks and logs all downtime/system and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data off to ensure efficient and effective staffing • Reports, communicate, tracks and logs all downtime/system and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data
being measured accurately • Timely and accurate reporting of both internal and external results • Analyze Operations, Quality and Training Team • Interact and report performance to external stakeholders • Daily coaching Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions • Report on a weekly and monthly basis SLAs to external being measured accurately • Timely and accurate reporting of both internal and external results • Analyze
being measured accurately • Timely and accurate reporting of both internal and external results • Analyze Operations, Quality and Training Team • Interact and report performance to external stakeholders • Daily coaching Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions • Report on a weekly and monthly basis SLAs to external being measured accurately • Timely and accurate reporting of both internal and external results • Analyze
being measured accurately Timely and accurate reporting of both internal and external results Analyze Operations, Quality and Training Team Interact and report performance to external stakeholders Daily coaching Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions Report on a weekly and monthly basis SLAs to external being measured accurately Timely and accurate reporting of both internal and external results Analyze
being measured accurately Timely and accurate reporting of both internal and external results Analyze Operations, Quality and Training Team Interact and report performance to external stakeholders Daily coaching Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions Report on a weekly and monthly basis SLAs to external being measured accurately Timely and accurate reporting of both internal and external results Analyze
and service level. § Provide timely, accurate reports on intra-day performance. § Monitor and drive schedule and service level. § Provide timely, accurate reports on intra-day performance. § Monitor and drive schedule
and service level. § Provide timely, accurate reports on intra-day performance. § Monitor and drive schedule and service level. § Provide timely, accurate reports on intra-day performance. § Monitor and drive schedule