with internal customer Preferred knowledge of medical terminology Preferred ability to make sound decisions to produce high quality outcomes in a highly productive environment. Ability to make sound judgments with internal customer Preferred knowledge of medical terminology Preferred ability to make sound decisions to produce high quality outcomes in a highly productive environment. Ability to make sound judgments
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Service guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Service
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct
within target levels Improvement in quality and productivity Customer Satisfaction Any other essential function within target levels Improvement in quality and productivity Customer Satisfaction Any other essential function
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective
Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship
within target levels Improvement in quality and productivity Customer Satisfaction Any other essential function within target levels Improvement in quality and productivity Customer Satisfaction Any other essential function