reports according to request by internal or external auditors. Process change requests driven by compliance/audit reports according to request by internal or external auditors. Process change requests driven by compliance/audit
reports according to request by internal or external auditors. Process change requests driven by compliance/audit reports according to request by internal or external auditors. Process change requests driven by compliance/audit
Values & Behavior Customer Service Orientation. Quality Orientation. People oriented QUALIFICATIONS Grade Values & Behavior Customer Service Orientation. Quality Orientation. People oriented QUALIFICATIONS Grade
Values & Behavior Customer Service Orientation. Quality Orientation. People oriented QUALIFICATIONS Grade Values & Behavior Customer Service Orientation. Quality Orientation. People oriented QUALIFICATIONS Grade
be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness
related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness