Quality Control Call Centre Jobs in Western Cape
Assistant Manager Cape Town
Exl
Cape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching
share this job on whatsappAssistant Manager
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching
Executive Cape Town
ExlCape Town Region
include upholding transaction quality within predefined parameters and controlling claim costs to minimize responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined predefined parameters Ensure claim costs is controlled and leakage kept at a minimum Ensure accuracy of reserves
Executives - Us Customer Service
ExlCape Town Region
include upholding transaction quality within predefined parameters and controlling claim costs to minimize responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined predefined parameters Ensure claim costs is controlled and leakage kept at a minimum Ensure accuracy of reserves
Assistant Manager
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Assistant Manager Cape Town
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Cape Town
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Us Customer Service Pipeline
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Manager _sa_cape_town_c76-uk
ExlCape Town Region
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
Manager Cape Town
ExlCape Town Region
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
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