schedule adherence. Communicate effectively with internal and external customers. Perform other duties and immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity of deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on schedule adherence. Communicate effectively with internal and external customers. Perform other duties and immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
schedule adherence. Communicate effectively with internal and external customers. Perform other duties and immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity of deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on schedule adherence. Communicate effectively with internal and external customers. Perform other duties and immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and basis to review progress. • Ensure compliance with internal policies and procedures, external regulations of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and basis to review progress. • Ensure compliance with internal policies and procedures, external regulations
of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and basis to review progress. • Ensure compliance with internal policies and procedures, external regulations of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and basis to review progress. • Ensure compliance with internal policies and procedures, external regulations
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering assistance, when needed. Ensure compliance with internal policies and procedures, external regulations Establish, organize and/or maintain files Primary Internal Interactions AM for the purpose of reporting performance by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering assistance, when needed. Ensure compliance with internal policies and procedures, external regulations Establish, organize and/or maintain files Primary Internal Interactions AM for the purpose of reporting performance by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering
relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
testing ETL processes • Experience of batch and real-time processing • Experience in extracting value testing ETL processes • Experience of batch and real-time processing • Experience in extracting value
testing ETL processes • Experience of batch and real-time processing • Experience in extracting value testing ETL processes • Experience of batch and real-time processing • Experience in extracting value