Call Centre Part Time Jobs in Cape Town
Senior Executive - Real Time Analyst
Exl
Cape Town Region
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
share this job on whatsappAssistant Manager Cape Town
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Assistant Manager
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Assistant Manager
ExlCape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Assistant Manager Cape Town
ExlCape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Executive Cape Town
ExlCape Town Region
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other and timely resolution of Customer concerns Any other essential function that may occur from time to time
Executives - Us Customer Service
ExlCape Town Region
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other and timely resolution of Customer concerns Any other essential function that may occur from time to time
Cape Town
ExlCape Town Region
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
Us Customer Service Pipeline
ExlCape Town Region
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
Assistant Manager
ExlCape Town Region
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
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