manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor number of agents at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
Licensure as specified by the process Should not be on PDP within 6 months from date of NOD Should have not Licensure as specified by the process Should not be on PDP within 6 months from date of NOD Should have not
Licensure as specified by the process Should not be on PDP within 6 months from date of NOD Should have not Licensure as specified by the process Should not be on PDP within 6 months from date of NOD Should have not
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor number of agents at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Legislative and internal compliance with BBBEE Act and Codes, including BEE Scorecard Monitor transformation Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Legislative and internal compliance with BBBEE Act and Codes, including BEE Scorecard Monitor transformation Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance. Knowledgeable for detail to spot and fix errors in complex flows/code. Ability to perform tasks independently and work progress updates to ensure projects are completed on time. ABOUT US EXL is the indispensable partner for leading Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance. Knowledgeable for detail to spot and fix errors in complex flows/code. Ability to perform tasks independently and work
Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance. Knowledgeable for detail to spot and fix errors in complex flows/code. Ability to perform tasks independently and work progress updates to ensure projects are completed on time. ABOUT US EXL is the indispensable partner for leading Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance. Knowledgeable for detail to spot and fix errors in complex flows/code. Ability to perform tasks independently and work
certification (preferred) Work Experience Requirements 10 years of experience, most of which should be in BPO certification (preferred) Work Experience Requirements 10 years of experience, most of which should be in BPO
certification (preferred) Work Experience Requirements 10 years of experience, most of which should be in BPO certification (preferred) Work Experience Requirements 10 years of experience, most of which should be in BPO