manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement
function that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US function that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US
function that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US function that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US
function that may occur from time to time as directed by the Supervisor Knowledge of the following Theory values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge function that may occur from time to time as directed by the Supervisor Knowledge of the following Theory values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge
function that may occur from time to time as directed by the Supervisor Knowledge of the following Theory values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge function that may occur from time to time as directed by the Supervisor Knowledge of the following Theory values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge
Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly
Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development