JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal years of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and and queries, customer escalations etc. with excellent verbal communication skills - Required ABOUT US EXL industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal years of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and and queries, customer escalations etc. with excellent verbal communication skills - Required ABOUT US EXL industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report levels Improvement in quality and productivity Customer Satisfaction Any other essential function that industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report levels Improvement in quality and productivity Customer Satisfaction Any other essential function that industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability RESPONSIBILITIES § Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day Communicate effectively with internal and external customers. § Perform other duties and assignments as directed in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability RESPONSIBILITIES § Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day
in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability RESPONSIBILITIES § Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day Communicate effectively with internal and external customers. § Perform other duties and assignments as directed in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability RESPONSIBILITIES § Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day