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Exl
Senior Executive - Real Time Analyst
Exl
Cape Town Region
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
share this job on whatsappCape Town
ExlCape Town Region
QUALIFICATIONS Professional expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in customizing Dynamics 365 Experience within Power Platform (Power Apps, Canvas and Model Driven Apps, Power Automate, Power BI) Experience with CSS, JavaScript, and a good
Assistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
Assistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
Excellence Manager Cape Town
ExlCape Town Region
QUALIFICATIONS Graduate / Post-graduate in any stream Quality Certification Green Belt certification / Quality tools knowledge (preferred) Candidate should have a minimum of 4 years of work experience in a BPO environment preferably in a Back-end process/ account Candidate should have managed a team
Assistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
Executive Insurance Cape Town
ExlCape Town Region
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences
Assistant Manager Cape Town
ExlCape Town Region
RESPONSIBILITIES Basic Function Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing coaching and feedback to team members to enable them to improve their performance Provide inputs on process and system to the team Meeting t
Senior Executive Cape Town
ExlCape Town Region
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
Data Engineer Cape Town
ExlCape Town Region
testing ETL processes • Experience of batch and real-time processing • Experience in extracting value and testing ETL processes • Experience of batch and real-time processing • Experience in extracting value and
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