manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
facilitation & Logistics support - point to point pick-up & drop facility. Additionally, the role will specific knowledge / service industry background with working knowledge of functional area including electro-mechanical facilitation & Logistics support - point to point pick-up & drop facility. Additionally, the role will specific knowledge / service industry background with working knowledge of functional area including electro-mechanical
facilitation & Logistics support - point to point pick-up & drop facility. Additionally, the role will specific knowledge / service industry background with working knowledge of functional area including electro-mechanical facilitation & Logistics support - point to point pick-up & drop facility. Additionally, the role will specific knowledge / service industry background with working knowledge of functional area including electro-mechanical
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge handle/engage larger groups Soft Skills Ability to work under pressure Delivering as per client and operations
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge handle/engage larger groups Soft Skills Ability to work under pressure Delivering as per client and operations
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining goals and solve problems • Flexible and willing to work in shift schedules and during weekends JOB DESCRIPTION
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining goals and solve problems • Flexible and willing to work in shift schedules and during weekends JOB DESCRIPTION
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make Ability to multi task, prioritize and manage daily work activities RESPONSIBILITIES Ensure that the assigned and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make Ability to multi task, prioritize and manage daily work activities RESPONSIBILITIES Ensure that the assigned and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement
DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey & measuring effectiveness of training Ensure accurate, timely and efficient analysis of Weekly and Monthly reports/Atlas/ERP effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make manage daily work activities JOB DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process measuring effectiveness of training Ensure accurate, timely and efficient analysis of Weekly and Monthly reports/Atlas/ERP