manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive
execute transition of processes with end-to-end accountability. Consultants in this practice will be required service delivery Business development in select accounts JOB DESCRIPTION The incumbent will be responsible execute transition of processes with end-to-end accountability. Consultants in this practice will be required service delivery Business development in select accounts
execute transition of processes with end-to-end accountability. Consultants in this practice will be required service delivery Business development in select accounts JOB DESCRIPTION The incumbent will be responsible execute transition of processes with end-to-end accountability. Consultants in this practice will be required service delivery Business development in select accounts
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor