DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with Candidates should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with Candidates should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries