manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor
other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS
other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences