the overall customer experience • Provide optimal staff capacity with correct skills. • Contain and improve and errors • Ensure training and development of staff • Contribute to the various cross functional forums areas • Ensuring that all correspondence is professional and in line with standards and protocols of
the overall customer experience • Provide optimal staff capacity with correct skills. • Contain and improve and errors • Ensure training and development of staff • Contribute to the various cross functional forums areas • Ensuring that all correspondence is professional and in line with standards and protocols of
consistent performance across teams • Recruitment of Staff (CC Agents, team leaders etc) • Manage motivation
consistent performance across teams • Recruitment of Staff (CC Agents, team leaders etc) • Manage motivation