agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery escalation rate reduction • Implement resource and capacity planning methodology • Identify training requirements overall customer experience • Provide optimal staff capacity with correct skills. • Contain and improve cost service delivery to other business functions • Assist with the development of junior and middle management
agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery escalation rate reduction • Implement resource and capacity planning methodology • Identify training requirements overall customer experience • Provide optimal staff capacity with correct skills. • Contain and improve cost service delivery to other business functions • Assist with the development of junior and middle management
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities