The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
network server and storage related projects, driving customer satisfaction, and daily operations relating to
leadership Managing teams across various shores Address customer queries, escalations and help to resolve them
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients'
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients'
Receipt and Capture of all Supplier Invoices Create Customer Profiles, Invoices, Purchase Orders, Sales Entries
delivery of microservices using serverless AWS services (S3, RDS, Aurora, DynamoDB, Lambda, SNS, SQS,