IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of performance across teams • Recruitment of Staff (CC Agents, team leaders etc) • Manage motivation and recognition
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of performance across teams • Recruitment of Staff (CC Agents, team leaders etc) • Manage motivation and recognition
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall reporting on service failures and errors • Ensure training and development of staff • Contribute to the various