Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
Processing Consultant - Procurement and Asset Management Must have solid IT experience/knowledge in Procurement
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities to): • Oversee a team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities to): • Oversee a team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries
member companies, chosen for the products and services they offer. This fosters collaboration to drive Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner Knowledge Manager Relationship
member companies, chosen for the products and services they offer. This fosters collaboration to drive Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner Knowledge Manager Relationship
•Coach •Process Champion •Customer Champion •Consultant •Risk Mitigator •Solutioner •Knowledge Manager
•Coach •Process Champion •Customer Champion •Consultant •Risk Mitigator •Solutioner •Knowledge Manager