service desk manager is responsible for managing daily operations of the service desk, managing the service good service desk manager must have: The ability to build a cohesive team and to manage people effectively and understanding of best practices for service management. Strong communication skills, including the ability A complete understanding of the organization's business. An ability to think critically about systems adjustments consistently as needed. The ability to manage time effectively while setting the tone of the
administration of servers and server clusters. Manage all system back-up and restore protocol. Plan and system performance. Implements performance tuning. Manage user accounts, permissions, email, anti-virus, Consultant Risk Mitigator Solutioner Knowledge Manager Capacity Creator Relationship builder Change Leader analytical skills Microsoft Server, Veeam and VMWare Diploma or a Degree in Information Systems, Engineering
members to offer ever-better solutions for your business. Members share a common ethos of customer commitment anchor for all business practice. Member companies are operational in the following business sectors: Technology Engineering and Integration Telecommunications Business Automation Investments and Financing Marketing Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner