but is not limited to): • Oversee a team of 15 Consultants • Monitoring workflow and service levels • Manage requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with initiatives to improve operational efficiency and customer experience • Insure that the various SLAs are
but is not limited to): • Oversee a team of 15 Consultants • Monitoring workflow and service levels • Manage requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with initiatives to improve operational efficiency and customer experience • Insure that the various SLAs are
that drive operational efficiency and improve customer experience. Who'll you report to: You'll be based implementing process enhancements. Root cause analysis. • Customer champion: Ensuring that ICT solutions and services expectations of internal and external customers and championing a customer-centric approach within the ICT