performance result for any abnormalities, logging calls and following up with service providers and regions following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements network faults according to Network Management Centre Fault Handling and Escalation Procedures within
5 years experience in the fibre industry in customer care, sales and administration
5 years experience in the fibre industry in customer care, sales and administration
effective collection of outstanding debt through customer interaction. This will include contacting debtors requests for invoices and statements, explaining customer credit limits and many other tasks. View our other prompt payment Receiving remittance advices from customers and allocating them appropriately Processing all to the account on a weekly basis Ensuring that customers receive automatically sent statements Preparing Preparing and verifying all rebate deductions from customer payments and transferring them to a rebate account