Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience. This position Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience. This position Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor exceptional and professional customer service experience by performing to the best of their abilities NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments REQUIREMENTS Matric essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor exceptional and professional customer service experience by performing to the best of their abilities NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments REQUIREMENTS Matric essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification
(Business/Sales & Marketing) Experience in a leadership role in a BPO/Call Centre Proven track record in leading
(Business/Sales & Marketing) Experience in a leadership role in a BPO/Call Centre Proven track record in leading
REQUIREMENTS: Matric or NQF equivalent A and N or equivalent Microsoft MCSA or MCSE Experience in Microsoft advantageous) 3 years practical service delivery experience in the Information Technology industry; as an support technician Experience working in a service desk, customer service or call centre environment Personal
REQUIREMENTS: Matric or NQF equivalent A and N or equivalent Microsoft MCSA or MCSE Experience in Microsoft advantageous) 3 years practical service delivery experience in the Information Technology industry; as an support technician Experience working in a service desk, customer service or call centre environment Personal
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum required Experience Required: 2-3 years in a technical environment working on PC's Experience in teams protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum required Experience Required: 2-3 years in a technical environment working on PC's Experience in teams protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future