culture is looking for a Customer Service Representative to attend to our customers including telephonic centre environment, maintaining standards of high customer orientation and professionalism. Location: Johannesburg Technical Support Troubleshooting and analysing IT related hardware and software issues. Logging and tracking computer programs and hardware. Proficiency in customer relationship management (CRM) and task management experience on Microsoft desktop OS and software related issues is also required. It is also vital that
culture is looking for a Customer Service Representative to attend to our customers including telephonic centre environment, maintaining standards of high customer orientation and professionalism. Location: Johannesburg Technical Support Troubleshooting and analysing IT related hardware and software issues. Logging and tracking computer programs and hardware. Proficiency in customer relationship management (CRM) and task management experience on Microsoft desktop OS and software related issues is also required. It is also vital that
strategy that prioritise growth and a positive customer experience. The role incumbent should be hands-on maintain positive professional relations with internal and external customers to ensure excellent service Supplier Payments should provide regular feedback to customers, internal stakeholders, and other teams to ensure in identifying growth opportunities in existing customer base (increasing ARPU). • Develop business cases and Revenue Generation • Identify key suppliers/customers and sign them up for the supplier payments service
strategy that prioritise growth and a positive customer experience. The role incumbent should be hands-on maintain positive professional relations with internal and external customers to ensure excellent service Supplier Payments should provide regular feedback to customers, internal stakeholders, and other teams to ensure in identifying growth opportunities in existing customer base (increasing ARPU). • Develop business cases and Revenue Generation • Identify key suppliers/customers and sign them up for the supplier payments service
Establishment of solutions to match current and future customer needs Strategic Responsible for new account acquisitions acquisitions, account growth, account penetration, customer relationship management and business improvement overall account relationships to ensure excellent customer service during implementation, transition to operation primary point of contact with the customer on all business-related matters pertaining to overall business other department Managers to ensure appropriate customer relationship management Partner with other departments
Establishment of solutions to match current and future customer needs Strategic Responsible for new account acquisitions acquisitions, account growth, account penetration, customer relationship management and business improvement overall account relationships to ensure excellent customer service during implementation, transition to operation primary point of contact with the customer on all business-related matters pertaining to overall business other department Managers to ensure appropriate customer relationship management Partner with other departments
accurate and timely sales quotations based on customer requirements, pricing guidelines, and sales team Collaborate closely with the sales team to understand customer needs, pricing strategies, and competitive factors quotations. Responding to Sales Inquiries: Address customer inquiries regarding quotations, pricing, and terms operations, and customer service to coordinate activities related to quotations, orders, and customer requirements improve efficiency, and enhance the customer experience related to sales quotations Requirements: BCom
accurate and timely sales quotations based on customer requirements, pricing guidelines, and sales team Collaborate closely with the sales team to understand customer needs, pricing strategies, and competitive factors quotations. Responding to Sales Inquiries: Address customer inquiries regarding quotations, pricing, and terms operations, and customer service to coordinate activities related to quotations, orders, and customer requirements improve efficiency, and enhance the customer experience related to sales quotations Requirements: BCom
& EXPERIENCE Marketing Related Degree/Diploma Minimum 5 years' brand related experience within a FMCG/Retail/Liquor Comfortable in negotiating needs of brand relative to those of customers, consumers, media and events partners and maximizes business growth Understands key customers per channel, their needs and marketing platforms Management of brand budgets Monthly Salary: Market related
& EXPERIENCE Marketing Related Degree/Diploma Minimum 5 years' brand related experience within a FMCG/Retail/Liquor Comfortable in negotiating needs of brand relative to those of customers, consumers, media and events partners and maximizes business growth Understands key customers per channel, their needs and marketing platforms Management of brand budgets Monthly Salary: Market related