end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
would be to your advantage. Excellent grasp of ticket writing, agile delivery and business analysis processes
would be to your advantage. Excellent grasp of ticket writing, agile delivery and business analysis processes
Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and
Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and
troubleshooting problems and taking ownership of assigned tickets. Provide technical leadership within the development
troubleshooting problems and taking ownership of assigned tickets. Provide technical leadership within the development
operational tasks are completed on time and work tickets updated / closed with comprehensive technical details
operational tasks are completed on time and work tickets updated / closed with comprehensive technical details