managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating general administrative support to the department (Spares & Site Services). Monitoring and reporting on key & site services and enhance client satisfaction. Work closely with other departments, such as sales engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering management skills to supervise and train aftersales service teams. Knowledge of industry-specific regulations
administrative tasks, such as managing databases, handling customer complaints and inquiries, coordinating the business engineering & administrative support to the department. Monitoring and reporting on key performance client satisfaction. Work closely with other departments, such as projects after sales, and engineering or more years' experience in aftersales or customer services and/or sales experience in an OEM engineering and close deals. Developing relationships with customers, understanding their needs, and presenting technical
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
partnership between the company and allocated customers to achieve market share growth within the airfreight for domestic services as set by increased sales through organic growth of existing customers and through through acquisition of new customers Grow existing customer base by offering customers various solutions to to airfreight requirements Retain existing customers by maintaining a professional working relationship visits, updates and feedback Grow customer base by providing customers with the relevant information and
and ensure that projects are completed to meet customer specifications and requirements. 4. Collaborate