sales both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk and through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping Customer Service Principles Protection of Personal Information Act Excellent Communication Skills (oral and
sales both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk and through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping Customer Service Principles Protection of Personal Information Act Excellent Communication Skills (oral and