Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part About the client: This forward-thinking prop
satisfaction, celebrating wins and tackling challenges head-on. Guide clients toward optimal solutions, ensuring related field. Proven experience in MSP roles like Customer Success Manager or Technical Account Manager. offer, do visit our website - www.parvana.co.uk Customer Success Manager, Technical Account Manager, IT
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part About the client: This forward-thinking prop
mentoring, and coaching sessions. Tackle challenges head-on, from feature enhancements to technical debt
accuracy, and document findings with meticulous care. Innovate tools for process efficiency, drawing
and research. What you will be doing: Assisting customers with the implementation of new and existing programmes Knowledge transfer / mentoring to help our client's customers to build the first few applications and customise customise existing applications. Working with customers onsite to install software, to build example solutions Professional approach to communications with customers and prospects. Language Skills: Must be proficient
users. Handle customer calls, offering expert guidance and advice. Assist with customer tickets and conduct qualification would be an advantage. Experience in a customer service environment would be an advantage. Strong offer, do visit our website - www.parvana.co.uk Customer service, IT Support, troubleshooting, helpdesk
with a focus on customer satisfaction and success. Collaborate closely with customers to understand their Sales and Services teams. Be the go-to person for customers, ensuring clear communication and smooth project relationships both internally and with valued customers. Help shape the future of products by providing
industry. What you will be doing: Reconciliation customer accounts to ensure accurate representation of Generating accurate and timely invoices for customers using MDA software. Ensuring invoices are complete
requirements into product features and solutions. Assess customer requests to shape product roadmap and enhancements demos, and Q&As. Assist with quotes, proposals, custom development, and business process analysis. Conduct Ensure product meets conditions, standards, and customer needs. Support developers with design and requirements