management of projects to meet identified business needs, acquiring and utilising the necessary resources the project on costs, timescales and /or resource needs and report these to the project sponsors Lead the account is taken of customers' real and stated needs in the delivery of products and services. Proficient account is taken of customers' real and stated needs in the delivery of products and services. Expert Identify and respond to current and future client needs; providing service excellence to internal and external
co-operating with others, and offering assistance when needed. Information Monitoring Collect and review information