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Profession Hub
- Permanent
Operations Assistant (insurance Industry) From To (ctc) - Monthly- Depending On The Experi
Profession Hub
Johannesburg
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve Oversees the customer care complaints management system and manages/addresses escalated calls, complaints
share this job on whatsappAssistant Operations Manager Johannesburg, South Africa
Profession HubJohannesburg
the quality of communications and work of client Service Providers and internal facing colleagues and implements workload to maintain service standards and high-quality outcomes. Oversees the customer care complaints management management system and manages/addresses escalated calls, complaints, questions, and queries, as necessary expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team
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