IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton Park Job purpose purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and Site outage Tickets logged. First Line Remote Support. Conduct First line checks on new tickets and resolve Update Site Documentation with Changes Perform In-Office repairs and upgrades of Carry-in Devices (Workshop) Communicates Costs to Admin for Billing Release the repaired device to the requestor on admin approval. Escalate