shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty sector and other industries both National and International, applying next-generation solutions to improve of communications and work of client Service Providers and internal facing colleagues and implements initiatives prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve
of communications and work of client Service Providers and internal facing colleagues and implements initiatives workload to maintain service standards and high-quality outcomes. Oversees the customer care complaints management expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team necessary to avoid failures in The Organisation's services Staff - complete direct reports reviews and support