Centre, Claims, Data Management and Premium Administration Oversee, in conjunction with the Operations Centre, Claims, Data Management and Premium Administration Ensure business strategy is implemented at stakeholders, both internal & external; Measure customer satisfaction through feedback mechanisms; Research design & implementation of best practice customer-centric solutions in conjunction with the Operations a timely manner and accurately Ensure that all customer queries, escalations & complaints are handled
Centre, Claims, Data Management and Premium Administration Oversee, in conjunction with the Operations Centre, Claims, Data Management and Premium Administration Ensure business strategy is implemented at stakeholders, both internal & external; Measure customer satisfaction through feedback mechanisms; Research design & implementation of best practice customer-centric solutions in conjunction with the Operations a timely manner and accurately Ensure that all customer queries, escalations & complaints are handled