To manage the In-house operation successfully and ensure a 98% KPI and an effective operational and administrative Procedures are known, understood, documented, in place, managed, maintained and enforced Understand and know how difficulties and advise all parties accordingly Ensure quality reports conform to the requirements of the customer ensure out on delivery Manage and control RLOG returns and collections and ensure quality proof of delivery delivery returned to RLOG Manage the POD process, report on a daily basis and consolidate at month end Ensure