their team. The Resource Manager is responsible for ensuring that the operations resourcing profile is correct DevOps and shared resource model, with a subsection of engineering and development resources being shared This is a global role, managing allocation of resources across South Africa, India, USA and the UK. It increases in customer interactions and allocate resources accordingly Scheduling and Allocation: Develop analyse key performance indicators (KPIs) related to resource planning, such as service levels, response times
company's cutting-edge products in the contact centre and customer experience vertical. Duties will include within scope, and within budget. Coordinate resources, manage stakeholder expectations, and mitigate products or services. Experience in the contact centre and customer experience industry is highly desirable