insights and analytics to enhance performance and customer experience. Key performance areas: Operations ensuring seamless functionality and uninterrupted service delivery. Process Improvement: Analyse existing standards governing the operation of financial services and mobile banking platforms. 3rd Line Escalation
insights and analytics to enhance performance and customer experience. Key performance areas: Operations ensuring seamless functionality and uninterrupted service delivery. Process Improvement: Analyse existing standards governing the operation of financial services and mobile banking platforms. 3rd Line Escalation
Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities methodology. Contribute to the SLAs for approved service providers. Ensure the Centre complies with building installations and budgets. Conduct technical and service contract inspections etc. Coordinate staff activities schedules. Manage hard and soft Services. Monitor the quality of the services. Negotiate pricing structures market trends. Manage procurement of goods and services. Prepare budgets (Capex, R&M) plus forecasts
Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities methodology. Contribute to the SLAs for approved service providers. Ensure the Centre complies with building installations and budgets. Conduct technical and service contract inspections etc. Coordinate staff activities schedules. Manage hard and soft Services. Monitor the quality of the services. Negotiate pricing structures market trends. Manage procurement of goods and services. Prepare budgets (Capex, R&M) plus forecasts
Partnerships and Collaboration Innovation and Technology Customer Engagement Qualifications and Experience Bachelor's
Partnerships and Collaboration Innovation and Technology Customer Engagement Qualifications and Experience Bachelor's