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Contact Centre Manager Roodepoort

 South African National Blood ServiceRoodepoort

ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer stakeholders, negotiate and implement individual service level agreements with various departments. 1.4 whilst delivering an efficient service. 1.5 Effective support of Donor Services in ensuring that collections collections to target, donor retention and good customer service. 2.1 Drive proactive quality assurance and take and managing process improvement. 2.6 Identify industry best practice processes to realise improved inbound


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Contact Centre Manager

 South African National Blood ServiceRoodepoort

ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer stakeholders, negotiate and implement individual service level agreements with various departments. 1.4 whilst delivering an efficient service. 1.5 Effective support of Donor Services in ensuring that collections collections to target, donor retention and good customer service. 2.1 Drive proactive quality assurance and take and managing process improvement. 2.6 Identify industry best practice processes to realise improved inbound


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