ensure that the Contact Centre operating model improves the customer experience whilst delivering an efficient Apply best practices and deliver continuous improvement strategies identified through both internal and driving significant performance and operational improvements across the Contact Centre through the development long-term vision and strategy. 2.5 Maintain and improve Contact Centre operations by monitoring actual managing process improvement. 2.6 Identify industry best practice processes to realise improved inbound
ensure that the Contact Centre operating model improves the customer experience whilst delivering an efficient Apply best practices and deliver continuous improvement strategies identified through both internal and driving significant performance and operational improvements across the Contact Centre through the development long-term vision and strategy. 2.5 Maintain and improve Contact Centre operations by monitoring actual managing process improvement. 2.6 Identify industry best practice processes to realise improved inbound