Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate