and business services. The role is also responsible for the performance of site services, maintenance maintenance, utilities, move services, and all facilities operations. The role is responsible for coordination of space management, and onsite employee and business services within a site (manufacturing and non-manufacturing) lines of engagement with site-level business customers, Regional and Sub-Regional FM leadership, the primary point of contact to site level business customer for Facilities quality, safety, compliance, and
and business services. The role is also responsible for the performance of site services, maintenance maintenance, utilities, move services, and all facilities operations. The role is responsible for coordination of space management, and onsite employee and business services within a site (manufacturing and non-manufacturing) lines of engagement with site-level business customers, Regional and Sub-Regional FM leadership, the primary point of contact to site level business customer for Facilities quality, safety, compliance, and
all component suppliers as well as Supply Chain service providers to ensure all required materials procured Responsibilities: Import Customer Demand into ERP (Sypro) Process Customer Demand on EDI portal Import Manually upload customer demand for customers that are not on EDI Verify completeness of Customer demand received
communication skills (both written and verbal) Customer service orientated Excellent organizational skills and from the body shop, mechanical repairs and service due Managing replacement of windscreens and tyres
communication skills (both written and verbal) Customer service orientated Excellent organizational skills and from the body shop, mechanical repairs and service due Managing replacement of windscreens and tyres
target new wholesale opportunities to expand the customer base Conduct market research to stay updated on Negotiate contracts and terms with wholesale customers Collaborate with the sales and marketing teams develop effective strategies Provide exceptional customer service and support to ensure client satisfaction
internal service level agreements and put corrective actions in place to improve levels of customer satisfaction
strategic input A very good understanding of CRM and customer contact programmes Proven negotiating/ influencing long-term relationships with fleet and micro rental customers to yield incremental volume and share for the regarding guidelines for fleet packages Analyzing customer feedback and formulating recommendations regarding and an ability to facilitate quick resolution of customer queries (technical or otherwise) Planning and links between the dealer network and corporate customers with a focus on increasing sales Liaising with
technologies and best practices Track and analyse customer trends in sustainability Perform benchmarking Serve as the central point of contact between and customers Prepare briefing materials and reports Monitor
technologies and best practices Track and analyse customer trends in sustainability Perform benchmarking Serve as the central point of contact between and customers Prepare briefing materials and reports Monitor