enthusiastic ServiceNow Level 2 Desktop Support Engineer to join our client in the telecommunications industry Maintenance (e.g. ServiceNow SC) Password changes (System accounts) Foundation data audit (repair data misalignments) Urgent Incident Fixes minor system configuration (e.g. dropdown list changes, system configuration) Attend Implement workarounds where OEM fixes are pending System maintenance (e.g. DB indexing,) Remediate data Database SQL, DB Indexing, etc. Hands-on knowledge in system administration, installation, configuration and
enthusiastic ServiceNow Level 1 Desktop Support Engineer to join our client in the telecommunications industry RESPONSIBILITIES: End user support triage and escalation. System Health check (e.g. backups, server health, integration ARMS request processing (e.g. User onboarding) System personalisation (e.g. search filters) Respond to user-level incidents) Respond system event alerts, log faults (e.g. System performance incidents) Usability Usability checks (e.g. system responsiveness) Create problem records (e.g. for repeat incidents) Data Quality
and estimates (input to sprint planning) Maintain system design documents (updating architecture with tweaks integration of two ServiceNow systems or integration of ServiceNow with a third party system. Familiarity with IT
Database SQL, DB Indexing, etc. Hands-on knowledge in system administration, installation, configuration and Maintenance (e.g. Remedy SC) Password changes (System accounts) Foundation data audit (repair data misalignments) Urgent Incident Fixes minor system configuration (e.g. dropdown list changes, system configuration) Attend Implement workarounds where OEM fixes are pending System maintenance (e.g. DB indexing,) Remediate data
Keeping abreast of market changes and internal system developments ensuring that all new processes align experience with Life Insurance systems. • Work experience with a policy admin system preferably one of those
Candidate Requirements 5 years experience Unit testing System testing (Appliction, Database, configuration) Integration integration of two Remedy systems or integration of Remedy with a third party system. Experiance in Java Script
and estimates (input to sprintplanning) Maintain system design documents (updating architecture with tweaks integration of two Remedy systems or integration of Remedy with a third party system. Familiarity with IT
Cape Town office. RESPONSIBILITIES: Unit testing System testing (Application, Database, configuration) integration of two ServiceNow systems or integration of ServiceNow with a third party system. Experience in Java
integration of two ServiceNow systems or integration of ServiceNow with a third-party system. Experience in Java
ensuring the optimal performance of SAP BI and BW systems. Key Responsibilities: Collaborate with clients Provide technical support, troubleshooting, and system performance enhancements. Collaborate with cross-functional