TRP, perform DR failover) Service Catalogue Maintenance (e.g. ServiceNow SC) Password changes (System workarounds where OEM fixes are pending System maintenance (e.g. DB indexing,) Remediate data errors (e incident report Incident reports Environment management (e.g. QA snapshots) SKILL SET: Exp. in ServiceNow
TRP, perform DR failover) Service Catalogue Maintenance (e.g. Remedy SC) Password changes (System accounts) workarounds where OEM fixes are pending System maintenance (e.g. DB indexing,) Remediate data errors (e incident report Incident reports Environment management (e.g. QA snapshots)
service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
problem-solving abilities for technical issues, and project management capabilities for implementation and support.
problem-solving abilities for technical issues, and project management capabilities for implementation and support.
independently and within a team. Strong project management and organizational skills. Willingness to travel