Reference: CAW005581-LH-1 Service Advisor - Bedfordview - Gauteng A renowned dealership specializing vehicles is seeking a dynamic and experienced Service Advisor to join their team, based in Jhb East. Requirements: or Evolve experience Responsibilities: Welcome customers and capture the relevant information, assuring ordered, and bookings are made to suite customer – daily. Keep customers up to date about information on status vehicle. Handle queries/concerns of customers as per the customers concerned – daily. Make out job cards
Reference: CAW005640-LH2-1 Service Advisor - Midrand A fast growing motor vehicle brand is currently currently looking for a Service Advisor to join their growing team in Midrand. Requirements: Automotive knowledge be able to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests
Lead a team of proficient technicians and service advisors to provide exceptional automotive services. Cultivate vehicle maintenance and repair services, surpassing customer expectations. Pursue continuous improvement in Establish and nurture strong relationships with customers. Promptly address concerns, ensuring a positive (KPIs) related to service department efficiency, customer satisfaction and profitability. Efficiently manage processes. Dedication to delivering exceptional customer service. Excellent verbal and written communication
provide the best service. Customer Interaction: Communicate effectively with customers, explaining vehicle service advisors, parts department, and other technicians to ensure smooth workflow and customer satisfaction
specifications. Excellent customer service skills with a focus on customer satisfaction. Ability to work is a plus. Responsibilities: Greet and assist customers professionally. Present features and benefits and maintain a customer database. Collaborate with team members for a seamless customer experience. Participate
and emails, leveraging a deep understanding of customer needs, and assisting the sales team in closing swift resolution for both internal and external customers. Meet monthly sales targets and contribute actively telephone and online channels. Maintain accurate customer records in the CRM system. Identify upsell opportunities team for customer satisfaction. Stay informed about products and services to address customer queries ensure database accuracy. Skills Requirements: Customer service experience with a sense of urgency and
leadership skills, and a passion for exceeding customer expectations. Responsibilities: Provide strategic Foster a culture of excellence, accountability, and customer-centricity throughout the organization. Lead and opportunities. Cultivate strong relationships with customers, suppliers, and industry partners to enhance the administration, to ensure efficiency, compliance, and customer satisfaction. Implement best practices and process improvements to enhance operational effectiveness and customer experience. Ensure compliance with all legal,
consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive handle escalated customer inquiries or complaints effectively. Proficiency in customer relationship management
walk-in customers and provide excellent service with regards to parts Provide best customer service Handle Handle customer complaints Receive & log stock into inventory Notify service department when parts Literate Work well under pressure Multi tasker Customer care skills Good communication skills Please note
through. Ensuring prompt serving of customers (Assist potential customers and maintain efficient relationships relationships with current customers). Supervising external sales, technical, internal sales staff and shop assistants assistants who face the customer as well as the back office and support staff who work behind the scenes Interpersonal communication skills Strong sales abilities Customer service skills Planning, Organization & delegating